Our storefront is open 9am – 5pm Monday thru Friday. You can reach out to us anytime via email thepros@skgroupinc.com and our team will respond to you within 24 hours (excluding weekends).
Reach out to us anytime at thepros@skgroupinc.com and our team will answer you within 24 hours (excluding weekends) you can also contact us toll-free at 877-353-3393 during regular business hours. You can also contact a team member or get a quote by clicking here.
Our sales and production facility is located at 238 Queen St. East in downtown Sault Ste. Marie, Ontario.
You can request a quote by contacting us via email at thepros@skgroupinc.com or by phone at 877-353-3393 (9am to 5pm, Monday – Friday). You can also contact a team member or get a quote by clicking here.
We do not provide pre-production samples for our custom apparel items. We do supply digital proofs to give you an idea of what the finished product will look like, and our team uses these proofs throughout the production process.
For businesses and organizations with brand critical color and quality concerns please see the “Business and Organization” section of the FAQs for more information on our business solutions.
Our product library is stocked with a range of our most popular styles and sizes. Contact a team member to see if the style you are interested in is available.
Vector artwork is best, as it will reproduce the best possible image on your product. Raster based artwork is also accepted with a minimum resolution of 300 DPI at print size. Artwork of this type is considered “Print Ready” and can continue directly into the production process.
No worries! Send us what you can and our staff will work with you to touch up, edit, or recreate the artwork to the proper specifications.
**Please note that artwork editing or re-creation services may incur additional charges**
Absolutely! Our highly skilled design staff love creating unique, custom designs and logos for our clients. Please contact our team for more details at thepros@skgroupinc.com
While digital proofs do an excellent job of providing a general idea of the finished piece, due to the inconsistencies of various monitors and devices some variation between proof and finished product is to be expected and is unavoidable.
Unless requested prior to placing an order, all artwork will be sized to the smallest size piece in your order. Requests for multiple artwork sizes are accepted but may incur additional charges.
We will try as best as possible to match the colors in your design using our large palate of stock ink and thread colors. However, in some cases, substitutions may be needed. We reserve the right to make these substitutions at our own discretion.
For Businesses and Organizations with Brand Specific color rules we can supply custom ink and threads, please see the Business and Organization section of the FAQ’s for more information.
The embroidery process involves converting your design into a digital file of individual stitches which are then read by the embroidery machine. SK Group charges a one-time fee of $99.00 for this service.
Our standard delivery time for custom apparel products is 10 days from artwork approval. For all other services please allow 7 days for delivery. Delivery times on Promotional Products such as pens, mugs, lanyards, and other specialty items are subject to confirmation.
Yes! We are happy to deliver your order anywhere within the city limits of Sault Ste. Marie.
We ship Canada Post anywhere in Canada. Please contact our team for more details at thepros@skgroupinc.com
For more information on custom tailored shipping solutions for businesses and organizations please see the Business and Organization section of the FAQs
We love visitors! Once you have received your order completion notification you can stop by and pick up your product anytime 9am to 5pm Monday to Friday.
Unfortunately, we are unable to accept returns on any customized items. For blank, unprinted apparel we will accept returns within 7 days of purchase.
If your imprinted product does not match your digital proof (within reasonable limits) you may be eligible for a reprint. Please contact us via email at thepros@skgroupinc.com and we will review your claim and respond within 24 hours. Should your claim be approved we will require the original order to be returned prior to production of your replacements If a product exhibits a manufacturer defect (stain, rip, etc.) we will be happy to refund or replace it for you.
We will only accept cancellations with 24 hours of placing an order. Cancelled RUSH orders may incur restocking fees. Please check with your sales representative prior to placing your RUSH order for more details.
Unfortunately, once you approve your order, we are unable to make changes. As soon as orders are approved our team gets to work ordering production blanks and preparing artwork to supply efficient service.
If you are just starting out in your business you have enough on your plate without having to worry about your logo, uniforms, business cards and other essentials. Let’s do this together! Schedule an appointment and we will help you through every step of the process, from getting you logo or idea production ready right up to delivery of your order. We make it easy so you can focus on building your business!
No matter what size your business is SK Group can provide you with services and solutions that work. Our team will help you standardize your brand and consolidate your purchasing. Schedule an appointment with us and see how we can help today.
Stop running all over town for your uniform, printed office materials, business forms, and promotional needs. Do not waste any more time calling multiple vendors to check the status of orders, or trying to remember where you purchased that business form that only gets ordered once a year. SK Group makes it easy with simplified purchasing and customer self-serve portals. Ask for your c-portal login to take advantage of instant access to your artwork and purchase history, real-time status updates of sales orders and any open invoices.
Let us take care of that for you! If you need an order divided and shipped to multiple locations, just provide us with the details and our team will split the order and make sure it gets where it needs to go! We also supply individual packaging and in-town delivery options, all designed to save you time and stress.
When it comes to adhering to rigorous brand guidelines, SK Group has it covered. We have over 25 years' experience managing our client's image across all our serviced print mediums. Bring your brand guideline documents in and our team will work with you to standardize Ink and thread colors and supply calibrated digital print parameters. We will keep your brand documentation on file and our entire production team will use it to support the quality of your image.
We understand how important your image is to you and our team wants you to feel confident in knowing that the finished product will meet and exceed your expectations. For orders above $10,000 in pre-tax value a pre-production sample may be requested. For orders that fall below the $10,000 level a pre-production piece may still be requested, however, additional charges may apply.
We understand that every dollar counts and SK Group is committed to helping our clients stretch their budgets further. By consolidating your purchasing through SK Group, you can take advantage of our VIP Discount program- year long percentage discounts on every qualifying purchase your business or organization makes. For more information on our VIP Program click here.
SK Groups Custom Online Stores are the perfect solution for your multiple location purchasing needs. These online stores can be configured to provide a simplified purchasing solution that works. Whether you are looking for brand building apparel for your staff to purchase or for a centralized ordering platform for location managers, we have the processes and products for you. Schedule an appointment to speak with a member of our team about how to put our online store solutions to work for you.
Running a Sports League is complicated, outfitting your league participants shouldn’t be. SK Group has been actively involved in outfitting our local and regional athletes for over 25 years, we have the experience needed to produce and deliver large customized orders of sports apparel that look great and perform well. Plus, with value added services such as custom sorting and packing options we can help make the distribution process seamless. Schedule an appointment with a team member today to see how we can take the hassle out of outfitting your league participants!
No Worries! We got this! SK Group can fulfill all your needs in one location. From Names and Numbers, Sponsor Bars, Practice Jerseys, Warm Ups, Gear Bags, Parent Apparel and more. Plus, with value added seamstress services, we can apply any required patches or bars to your Jerseys for you; no additional stops required! Our team will guide you through the entire process from start to finish. Contact us today to see how our Team Solutions can help your team stand out on AND off the field!
Absolutely! SK Group offers complete sewing services to make life easy. We do however ask that you be sure to wash all jerseys before bringing them into the shop – Nobody likes a stinky jersey!
Unfortunately, we are unable to produce any graphics that you do not have the expressed rights to. Even if your image is a close approximation of the original it would still be a violation of copyright laws. However, if you would like, our design team would be happy to work with you to create a fresh, unique look for your team. If you are feeling creative you can try our online design studio by clicking the shop online button. Happy Designing!
Running a successful event involves weeks and months of planning and organization; there are many different elements that need to come together at exactly the right moment. SK Group can help relieve some of the stress by providing you with comprehensive imprinting solutions that cover a wide range of event needs; Posters and advertising materials, Programs, event badges, way-finding and informational signage, promotional giveaways, souvenir apparel and more. Schedule an appointment to talk to our team about your needs and we will work with you to find solutions that work!
We consider ourselves part of your event team from start to finish. We know that sometimes last-minute needs arise just before your event and we are here to support you the whole way.
SK Group believes in supporting the wonderful non-profit organizations that do so much for our community. To help you stretch those budget dollars as far as possible SK Group offers all registered Non-Profit organizations a discount of up to 10% on all qualifying purchases. Contact a team member today for more information.
An effective fundraising campaign depends on reaching as many potential donors as possible. SK Group can help with a custom online fundraising store. Combine our high-quality imprinted products and the power of online sales to help your non-profit do more! Check out how our online stores work Here
Our custom online store platform is a powerful e-commerce solution that can be tailored to virtually any need. Check out our information e-book here (link) and when you are ready schedule an appointment with our online stores specialist to get started.