FAQ

Commercial Printing

Q: What equipment do you use?

- Xerox J75 Colour Press
- Xerox C75 Colour Press
- AB Dick 9810 Press
- Heidelberg 10 x 15 Press
- Trotec Laser Engraver/Cutter

Q: What type of engraving/cutting does the laser do?

The Trotec Laser Engraver is capable of engraving up to 24” x 36” & cutting 1/2” wood & 5/8” plexi-glass.

Award Engraving
- Acrylic, Crystal and Plaques

Glass Engraving
- etching beer mugs, wine bottles, wine glasses and mirrors

Signage Cutting and Engraving
- Create custom 3D lettering and signs from acrylic wood and plastic
- Personalized Engraving
- Engineer Plates (lamacoids)
- Fabric Engraving and Cutting
- Twill, leather and applique cutting

Q: What is the standard time frame for printed material?

We provide on-time delivery for when you need your printed material. The majority of our work that requires special finishes will take more time and we will be sure to communicate this with each customer when your order is placed.

Q: What Special Finished items can you provide?

  • Perforating
  • Scoring / Slitting
  • Numbering
  • Scanning
  • Saddle Stitching
  • Collating
  • Cutting
  • Folding
  • Lamination
  • Wrapping
  • Binding
  • Punching
  • Padding

Embroidery

Q: What if I want to add a number or position with the name?

A number or position can be added to the name for an additional cost.

Q: Do you have any in stock designs that I can have embroidered?

Yes, there are 75,000 in stock designs to choose from with the option to add lettering to the design also available.

Q: How quickly can I have my job done?

The average turn-around time is 10 business days.

Q: When you personalize a garment, do you charge by the letter?

No, the charge is by the hoop (size) application. Full back names are also available at a premium cost due to the high stitch count associated with them.

Q: Can I have the same logo embroidered with different thread colours?

Yes you can.

Q: Can I have my custom logo embroidered?

Yes you can. For a one-time fee, your logo is formatted for embroidery (digitizing). A sew out of the logo is provided as a proof before any embroidery is done. Embroidery costs are separate from the digitizing fee.

Guides & Information

Q: Are there specifications for files I can submit?

Yes, we have an easy to read guide which describes what files we accept. Click here to view the artwork submission guide.

Sales + Promotional Products

Q: Are there smaller quantities available?

Most promotional items can be purchased in smaller quantities than their minimums. There are additional charges for less than minimum quantities.

Q: How long will it take to finish my order?

Every item has a specific turn-around time. Many stock items could take between 5-10 business days, while custom orders could take anywhere from 3 to 4 weeks.

Q: What is the difference between Deboss, Hot stamping, Perfect Print, and more?

DEBOSS: Debossing is a process used generally on leather, PVC material or foam. It provides a subtle and elegant look.

HOT STAMP: Hot stamping is a similar process to debossing. It uses coloured foil with your logo to provide more visibility.

PAD PRINTING: Pad printing is an effective form of printing on rounded, uneven or slanted product shapes. Mostly used on items like carabiners, plastics, pens, aluminum, cardboard boxes, etc.

SILK SCREENING: Silk Screening (or Screen Printing) is the most common method of decorating promotional products. It creates a sharp image by passing ink through a mesh screen.

LASER ENGRAVING: Engraving is a polished look that requires a laser to carve directly into the surface of the product. Commonly used on wood product, metal and glass products.

OXIDIZATION: Used with the engraving method. Oxidization is a chemical that is applied to the metal after being engraved to darken the engraved area.

PERFECT PRINT: Perfect Print, Max Perfect Print, Transfer Print, are all similar in their methods. They all involve a colour logo to be printed on to heat transfer material and pressed onto the product using a combination of heat and pressure.

Screening and Heat Press

Q: Do you offer specialty inks or processes?

Yes, SK Group offers several Specialty inks including, Puff, Glow in the Dark, Metallic, and Foil. In addition we offer several special effect heat press solutions, including glitter flake, flocking, and custom cut twill.

Q: What is your maximum imprint area?

13.5" x 18"

Q: What colours and inks do you use?

SK Group offers a wide pallet of in stock ink colours, along with the ability to pantone match customer specified colours. In addition to our standard multi-purpose inks, SK Group also stocks formulations for Team Jersey Apparel as well as performance wear.

Q: Can I have my artwork printed on multiple shirt colours?

Yes. Keep in mind however, that sometimes changing a shirt colour not only requires a change to the inks used, but it may require a rework of the art separation.

Signage

Q: What signage should be laminated?

Signage or decals going outdoors for a long period of time should be laminated with UV Lam. Signage and decals going up indoors for a long period of time should be laminated with standard lam. Short term and promo signage does not have to be laminated but we still encourage it for added protection.

Q: If supplying artwork for banner ups what size must it be?

31.5" W by 80" H

Q: What substrate does SK keep in stock for signage?

Coroplast, Alu-Panel, Sintra, Styrene and Banner Vinyl

Q: Does SK print car magnets?

Yes

Q: What is the largest print size SK Group can produce?

52 inches by 100 ft

Q: Does it cost extra for full colour?

There is no extra charge for full colour.