FAQs

 We're here to help with any questions you may have about our products and services. Below you'll find the most common questions asked. Still have questions? Contact a team member today.
GENERAL
  • What are your hours of operation?

    Our storefront is open 9am – 5pm Monday thru Friday. You can reach out to us anytime via email thepros@skgroupinc.com and our team will respond to you within 24 hours (excluding weekends).

  • How do I contact you?

    Reach out to us anytime at thepros@skgroupinc.com and our team will answer you within 24 hours (excluding weekends) you can also contact us toll-free at 877-353-3393 during regular business hours. You can also contact a team member or get a quote by clicking here.

  • Where are you located?

    Our sales and production facility is located at 238 Queen St. East in downtown Sault Ste. Marie, Ontario.

  • How can I request a quote?

    You can request a quote by contacting us via email at thepros@skgroupinc.com or by phone at 877-353-3393 (9am to 5pm, Monday – Friday).  You can also contact a team member or get a quote by clicking here.

  • Do you print pre-production samples?

    We do not provide pre-production samples for our custom apparel items. We do supply digital proofs to give you an idea of what the finished product will look like, and our team uses these proofs throughout the production process.  


    For businesses and organizations with brand critical color and quality concerns please see the “Business and Organization” section of the FAQs for more information on our business solutions.

  • Do you have sizing samples in house?

    Our product library is stocked with a range of our most popular styles and sizes.  Contact a team member to see if the style you are interested in is available.

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